Cancellation Policy
We allow customers to cancel their orders as long as they meet the conditions outlined in this policy. We strongly encourage you to read the entire cancellation policy to fully understand the rules and timelines involved.
While we always strive for complete customer satisfaction, we understand that circumstances may arise—either from your end or external factors—that may require you to cancel an order.
How to Cancel an Order
Cancelling an order on our portal is simple:
Cancel Online:
You can cancel your order directly through our website.Cancel via Phone:
If you face any difficulty online, you may call our helpline number and request cancellation.
In both cases, you must provide a valid reason for cancellation.
Once your cancellation request is submitted and verified according to our policy terms, we will issue a cancellation invoice.
Refund Process for Cancelled Orders
After receiving a cancellation request, our team first verifies whether it meets all cancellation policy conditions. We then confirm the order status with our logistics team before moving forward.
Refund guidelines:
Refunds are issued only through online transfer.
We do not provide refunds via cash or demand drafts.You must provide your correct bank account details for the refund.
We are not responsible for delays or loss due to incorrect or invalid bank information.Refunds may take up to 7 working days from the date your cancellation request is processed.
If the amount is not credited within 7 working days, please contact your bank directly. We are not liable for delays caused by banking procedures.
Non-Refundable Charges
The following charges will not be refunded under any circumstances:
Taxes
Customs duties
Government-imposed charges
These are levied as per your country or state regulations, and we cannot be held responsible for them.
When Can You Cancel Your Order?
Below are the scenarios where our cancellation policy applies:
1. Product Out of Stock
If the product you ordered is unavailable, we may cancel the order automatically.
If available, we will attempt to ship a partial order based on stock levels.
2. Non-Payment After Invoice
After placing an order, you will receive:
A temporary order confirmation email
A final invoice email with the total amount payable
If payment is not completed within 24 hours, the order will be automatically cancelled.
3. Delay in Delivery
If you feel your order is taking too long to arrive, you may cancel it at any time during transit.
However:
If the package has already reached the customs office in your country, deductions such as customs duty may apply, and you may not receive a full refund.
4. Wrong Product Delivered
If you receive:
A different brand
An incorrect medicine
A wrong dosage
You are eligible for cancellation and refund.
You must notify us within 7 days of receiving the delivery.
Requests made after 7 days will not be accepted.
5. Tampered Product
If the product packaging appears tampered or damaged, you may request a cancellation and refund.
This must also be reported within 7 days of delivery.